• New Breeze Customer:
  • Create a customer profile from your Representative portal – https://my.breezeconnect.com.au/
  • Create a new Trunk as a placeholder for the MS Teams service. (This trunk will only be used as a billing reference and does not have to be registered)
  • Use the Breeze Teams base product when creating your Trunk.
  • No add-on product required
• Existing Breeze Customer:
  • Create a new Trunk as a placeholder for the MS Teams service. (This trunk will only be used as a billing references and does not have to be registered)
  • Use the Breeze Teams base product when creating your Trunk.

No add-on product required

• Breeze Connect will supply a unique direct routing domain that needs to be added to your Office365 instance. Once the domain has been added to your O365 instance you can proceed onto the next step.
• The following Microsoft guide shows detailed instructions on how to add the domain – https://docs.microsoft.com/en-us/microsoftteams/direct-routing-sbc-multiple-tenants#register-a-subdomain-name-in-a-customer-tenant
• During the above process Microsoft will provide you with a DNS TXT record. Please send that to BreezeConnect support to finalise the domain validation step.

• In order to activate your domain, you will need to assign at least one E1, E3, or E5 licensed user a SIP address with the FQDN portion of the SIP address matching the created base domain
• The following Microsoft guide shows detailed instructions on how to activate the domain – https://docs.microsoft.com/en-us/microsoftteams/direct-routing-sbc-multiple-tenants#activate-the-domain-name

• Using PowerShell, connect a remote session for the tenant (This step requires O365 credentials with Admin privileges)
  • Import-Module MicrosoftTeams
  • Connect-MicrosoftTeams -Credential $credential

• Create a PSTN usage policy
  • Set-CsOnlinePstnUsage -Identity Global -Usage @{Add=”NetSIP_Usage”}

• Create Voice Route and Associate with PSTN usage (You require the unique direct routing domain provided in step 3)
  • New-CsOnlineVoiceRoute -Identity “NetSIP_Route” -NumberPattern “.*” -OnlinePstnGatewayList p999999999999999P.teams.netsip.net.au -OnlinePstnUsages “NetSIP_Usage”

• Create a voice routing policy
  • New-CsOnlineVoiceRoutingPolicy “NetSIP_Policy” -OnlinePstnUsages “NetSIP_Usage”

• Enable Voice for your user, and assign a phone number
  • Set-CsPhoneNumberAssignment -Identity your.user@yourdomain.com -PhoneNumber +61999999999 -PhoneNumberType DirectRouting

• Assign the voice routing policy to your user
  • Grant-CsOnlineVoiceRoutingPolicy -Identity “your.user@yourdomain.com” -PolicyName NetSIP_Policy

• Verify your user is configured as expected (optional)
  • Get-CsOnlineUser -Identity “your.user@yourdomain.com” | Format-List -Property FirstName, LastName, EnterpriseVoiceEnabled, HostedVoiceMail, LineURI, UsageLocation, UserPrincipalName, WindowsEmailAddress, SipAddress, OnPremLineURI, OnlineVoiceRoutingPolicy, TeamsCallingPolicy, dialplan, TeamsInteropPolicy